Policy

HOW IS PRIVACY POLICY?

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. 

WHAT IS THE CANCELLATION & RETURN POLICY?

Cancellation will be allowed before your package is shipped. We will give you full refund if your package has not shipped out yet.

You may return any products ordered from us within 15 days you receive your package. All shipping costs occurred on all the shipment are non-refundable. One 10% re-stocking fee will be applied too. All returned items should be in good condition and can be re-sell. 

All undelivered packages (unclaimed packages) will be taken as returned packages - We will deduct all shipping cost occurred in all shipment including returning shipping cost charged by UPS and refund the rest value. 

HOW TO DEAL WITH DAMAGED ITEMS OR MISSING ITEMS?

In case of the damaged/Missing items due to the transportation, please immediately 
contact us and keep all the broken items as well as all packing materials. After we get the confirmation of the damaged/Missing items, we will refund you the damaged/missing items' full value or re-send new items to you. All damages need to be reported within one week after the date of receiving. 

WHAT IS THE ORDER ACCEPTANCE POLICY?

We reserves the right to accept or decline any order for any reason. We also reserves the right to alter products' information at any time without notice.

FOR INTERNATIONAL ORDERS, DO YOU NEED TO PAY CUSTOM DUTY OR BROKER FEE, ETC?

For international orders, there will be custom fee or duty. Different countries may have different custom fee or duty, please contact your custom or broker about the fee or duty before you order. It is your responsibility to pay custom duty or broker fee. 

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